It is my policy to provide care for your child during contracted hours. The procedure below is to be followed if you fail to collect your child at the appointed time.

Procedure

If you are running late to collect your child please contact me.

If a child is not collected within 20 minutes of the agreed collection time and I have not been contacted with an explanation, I will try calling the parents’ contact numbers.

After 30 minutes, I will try the emergency contact numbers provided on your contract.

During this time, I will continue to safely look after the child.

I will continue to try the parents’ contact numbers and emergency numbers, but if I am unable to make any contact after 1 hour from the original agreed collection time, I have a duty to inform the local authority duty social worker.

I may charge an additional fee for late collection as per my Fees and Admissions policy. In the event of a Terrorist Attack or National Disaster, these rules will not apply.

This policy supports the following requirements and standards:

England
Meeting the Early Years Foundation Stage Safeguarding and Safeguarding and Welfare Requirements

Information and records, Information for parents and carers