As a registered Childminder, I aim to work in close partnership with all parents to meet the needs of their children. Maintaining good communication between both parties will aid this. I expect that parents will immediately bring to my attention any aspect of my service they are not happy with so that every effort can be made to resolve the matter. Parents can make a complaint to me verbally, or in writing.
It is a condition of my registration to investigate all written complaints relating to the fulfilment of the Statutory Framework for the Early Years Foundation Stage and/or the Childcare Register. I will notify the complainant of the outcome within 28 days of the receipt of the complaint.
I display Ofsted’s poster for parents, which introduces Ofsted’s childcare responsibilities and gives Ofsted contact details.
You can complain or compliment my service to Ofsted by calling: 0300 123 1231
Or you can write to :
Applications, Regulatory and Contact (ARC) Team Ofsted
Manchester M1 2WD
I will investigate all complaints and notify the complainant of the outcomes of the investigation within 28 days.
I will keep a written record of all complaints and their outcome for at least three years. Confidentiality will be maintained but, as required, I will provide Ofsted, on request, with a written record of all complaints within a specified period and the action taken as a result of each complaint.
I will record the following information:
If the complaint cannot be resolved or if the complaint is of a serious nature and you feel you cannot discuss it with me, please contact Ofsted on 0300 123 1231.
Ofsted produces guidance on concerns and complaints about childminders and childcare providers. This is available on the Ofsted website and provides guidance on the complainant’s right to contact Ofsted.
|Childminder's Name||Marie Smale|
|Date the Policy was Written||20th May 2018|
|Date the Policy was Last Reviewed||20th May 2019|
|Date the Policy is Due for Review||20th May 2020|
This policy supports the following requirements and standards:
Meeting the Early Years Foundation Stage Safeguarding and Welfare Requirements and the requirements of the Childcare Register
Information and records
Information and Records, Complaints
Ofsted Registration Number: EY559909